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Privacy Policy

Privacy Policy

LIVE x MAINTAIN Ltd is committed to ensuring that your privacy is protected. As always, our customers are our top priority. This privacy policy sets out how LIVE x MAINTAIN Ltd uses and protects any information that you give us when you use this website. It is important to us that you are aware of what information we collect about you and how it is collected. We do not collect personal information from our users, unless that information is necessary e.g. completing a transaction, sending an update. Any changes to our policy will be posted on this page and, where appropriate, you may be notified via email.

 

WHAT INFORMATION DO WE COLLECT? 

  • When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and contact number
  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser, operating system, device type and location data.
  • Email marketing (if applicable): Information submitted in forms i.e. name, email address, contact number with your permission, we may send you emails about our store, new products and other updates.

 We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

WHAT DO WE USE YOUR INFORMATION FOR?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use a third-party tracking service that uses tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate. This information is used to administer the site, report usage metrics and otherwise operate and improve the site content.

We may also use the data above to notify you about promotions, products and services that may be of interest to you. If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by:

Contacting us directly by emailing us on contact@livexmaintain.com.
This can also be done by clicking ‘UNSUBSCRIBE’ in any of the marketing/newsletter emails you receive, this is typically found in the footer of the email.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, or to fully delete you at any time, by contacting us at contact@livexmaintain.com 

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
All your data is stored through Shopify’s data storage, databases and the general Shopify application. All data on a secure server behind a firewall.


PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES

LIVE x MAINTAIN will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you. This includes arranging for a product to be sent to you, carrying out security checks and for the purposes of customer research or when you have given us permission to do so. 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

longer governed by this Privacy Policy or our website’s Terms of Service.

 Third Party Service We use or have used Link to their Privacy Policy
Paypal

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Judge.me

https://judge.me/privacy

SWAG Distribution Ltd https://www.swagdistribution.co.uk/pages/terms-conditions
Custom Gateway http://www.custom-gateway.co.uk/privacy-policy/
ShoeLace https://shoelace.com/privacy-terms-service/
Personalised Luggage https://www.personalisedluggage.com/privacy-policy/
PopSockets UK https://www.popsockets.co.uk/pages/terms-conditions
BoldCommerce https://boldcommerce.com/privacy/
Hotjar

https://www.hotjar.com/privacy

Mail Chimp

https://mailchimp.com/legal/privacy/

Google Analytics

https://policies.google.com/privacy

Facebook

https://www.facebook.com/full_data_use_policy

Youtube

https://support.google.com/youtube/answer/7671399?hl=en

Instagram

https://help.instagram.com/155833707900388

Pinterest

https://help.instagram.com/155833707900388

Twitter

https://twitter.com/en/privacy

LINKS

This Website may contain links to other sites that are not owned or controlled by LIVE x MAINTAIN. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

SOCIAL MEDIA

If you interact with us on social media, you are consenting and allowing us to interact with you.  An interaction can be defined as liking or following our social media accounts, commenting or tagging us in photos or post and sharing our content via liking or retweeting.  From this interaction, we may collect data that will help enhance your experience with us in the future.

If you tag us in a photograph we may share it across our social media accounts.  By interacting with us, you are consenting that we can use images or comments royalty free without limitation.  If you are unhappy with us sharing your comments or images, please do let us know and we will stop.


SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We hold all your information until you no longer hold an account with us or until you specify that you no longer want us to hear from us.


COOKIES

We use cookies to contribute to improving your web experience. Cookies are small files which ask for permission to be placed on your device’s hard drive. Once you agree, the files are added and the cookies help analyse web traffic or lets us know when you visit a particular site. Don’t worry,  a cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, by declining cookies it may prevent you from taking full advantage of the website.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We do not knowingly collect the data of anyone under the age of consent on our website.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@livexmaintain.com or by mail at:

Privacy Compliance Officer
LIVE x MAINTAIN
12 Widecombe House,
Crawford Road,
London,
SE5 9HF
United Kingdom

Updated: 22/05/2018