Delivery
Worldwide Tracked Shipping
FREE SHIPPING on suitcases within The UK and USA
FREE SHIPPING on phone cases to UK, USA and Australia
All items - Uniquely created and shipped within 24/48hours Monday - Friday excluding weekends and public holidays
Suitcases - Uniquely created and shipped within 1-2 working days Monday - Friday excluding weekends and public holidays
| Service | Delivery Time | Cost |
|
UK Shipping |
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| Standard Delivery | 3-5 Working Days | FREE |
| Express Delivery | 1-2 Working days | £1.99 |
| Next Working Day | Next Working Day Delivery | £8.99 |
| Europe & Ireland Shipping | ||
| Europe x Ireland (Standard Delivery) | 5-7 Working days | €4.68 |
|
USA Shipping
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USPS
|
2-5 Business Days | FREE (Only on phone cases and some accessories) |
|
USPS Priority
|
2-3 Business Days | $7 |
| Australia Shipping | ||
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Aus Post Standard Shipping
|
5-7 Business Days | FREE (Only on phone cases and some accessories) |
|
Aus Post E-Parcel
|
2-7 Business Days | $12 |
|
Aus Post Express Post
|
Next Day Delivery | $10 |
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Rest of The World Shipping
|
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| Rest of the world (Standard Delivery) | 5-10 working days | £12.00 |
Suitcase Delivery |
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| UK DPD Delivery | DPD Next Working Day | FREE |
| USA Fedex Delivery | 1-5 Business Days | FREE |
| Europe x Ireland Zone 1 (Germany France, Netherlands, Belgium, Luxembourg and Republic of Ireland) | 2-3 working days | £20.00 |
| Europe Zone 2 (Austria, Denmark, Switzerland and Liechtenstein) | 5-7 working days | £20.00 |
| Europe Zone 3 (Czech Republic, Italy, Slovakia and Spain) | 5-7 working days | £25.00 |
| Europe Zone 4 (Finland, Portugal, Sweden, Poland, Estonia, Hungary, Slovenia and Croatia) | 5-7 working days | £25.00 |
| Europe Zone 5 (Latvia, Lithuania, Bosnia-Herzegovina, Serbia, Iceland, Bulgaria, Romania, Norway and Greece) | 5-7 working days | £45.00 |
| Rest of the world | 5-10 working days | £85.00 |
We aim to get your item through production quicker but depending on the time of year this may not be possible. When your order is ready we will send you a dispatch notification via email. Apologies for any inconvenience that this may cause.
Customs x Import Charges (International customers outside the UK)
Customs and duty fees are not included in the final price of the order. Once the item(s) is dispatched and reaches the destination country, if there are any applicable customs, import duties, fees, taxes, and any other charges it is the responsibility of the customer to pay. We cannot determine the duty fees for a country, please contact your local customs office if you have any questions.
If import, duty fees and taxes are not paid on request and the item is returned back to us we will charge you the full amount for the shipping costs + 50% administration fee.
Incorrect Delivery Addresses
We will deliver the products ordered to the address provided for delivery when the order was placed. Delivery addresses provided must be accurate and include a full postcode, in accordance with postal service addressing regulations. If an order is delayed or lost in the post due to an incorrect or incomplete address/postcode being provided by the customer, the resend charge will be applicable.
Returned Due To Failed Delivery Attempts
If your personalised suitcase has been returned due to failed delivery attempts then unfortunately you will need to pay a small redelivery fee of £10 per item to contribute towards the cost before we can resend the suitcase. If the redelivery fee is not paid we will charge you the full amount for the shipping costs + 50% administration fee as this is a personalised item that was uniquely created for you.
Items that have not yet been delivered
If your item has not been delivered within the estimated timescales shown on your confirmation email please allow an extra 5 working days for your item to be delivered to you before contacting us via email on contact@livexmaintain.com.
Working days = Monday to Friday and DO NOT include weekends (Saturday and Sunday), bank holidays or public holidays
In the event that there is a claim of non delivery of an item we will send a replacement. We do not provide refunds for claims of an item not being delivered.
Estimated delivery times are all estimates provided by Royal Mail, DPD, FedEx, AusPost, USPS, DHL, UPS and unfortunately, cannot be guaranteed.